Respect your legal privacy when collecting, storing, using and transmitting your personal data. This statement will explain the company’s personal data privacy policy and practices. The company’s policies and practices may be revised from time to time, but the company will notify you in writing of any changes. In case of any discrepancy between the Chinese and English versions of this statement, the Chinese version shall prevail.

The company may collect your personal data when you purchase the company’s products or apply to become a member of the company.
If you are under the age of 18, you must obtain the consent of the parent or guardian before disclosing any personal information to the company.
Some of the personal data requested by the company are “mandatory” information. You must provide it to the company before you can provide goods and services (“required information”). Other personal data are “non-essential” information. You can choose whether or not Provided to the company (“non-essential information”).

You must provide the necessary information for the following purposes:
a. Apply to join the company’s membership program and / or maintain membership;
b. Accumulate member points;
c. Send you notice of membership benefits and offers to you;
d. Arrange to redeem member benefits;
e. Send you the latest information on our products and services; and
f. Clean up the information and update the customer profile.

You may provide non-essential information for the following purposes:
a. Provide product suggestions to you;
b. To enable the Company to better understand the distribution of customers for internal research;
c. Conduct analysis to provide rewards, services and product information;
d. Provide products and/or services that are more suitable for individual needs;
e. Conduct market research;
f. Aftersale service provided;
g. Conduct customer satisfaction surveys;
h. Send the latest news of the VIP newsletter and VIP program; and
i. Conduct direct marketing activities, including but not limited to:
(i) Send notifications about launching new products and other promotional offers;
(ii) Provide the latest information on marketing incentive schemes, birthday offers, free trials, digital promotion, roadshows/street stations and shop promotion; and
(iii) Notify you of the owner and/or operator of the company, department store, credit card company, bank, celebrity, magazine, television station, website or flight miles program, cultural, artistic or musical group/organization, charity or non-profit organization Joint promotion or activity.

Your personal data can be used for the following purposes:
a. Provide goods and services;
b. Promotion of goods and/or services related to goods and services;
c. Analyze, confirm and/or check your credit, payment and/or other conditions for the provision of goods and services;
d. Handle your required payment instructions, direct payment instructions and/or credit card payments;
e. Manage your member’s account on a daily basis and/or collect payables for goods and services; and
f. Your personal data will be transferred to the company’s agents, contractors, telecommunications operators, credit advisers, security agencies employed by the company, credit providers, banks, financial institutions, and to provide and improve the provision of such services and / Or any other person who operates and is responsible for the confidentiality of the company.
If you do not wish to receive any promotional materials, or do not want to disclose, transfer or use your personal data for the purposes described in this statement, please submit your request in writing, together with your name, membership number (if applicable) and Contact the email to info@petline.com.hk.

Upon receipt of your consent, the Company may from time to time receive direct marketing calls, emails and/or emails from the Company/Company’s associates and/or business partners. If you do not want the Company to use your personal data to conduct the above direct sales at any time, you may notify the Company of your intention to exercise “no rights”. Please email info@petline.com.hk. There is no charge for this arrangement.

In accordance with the Company’s policy, the Company will keep a record of all transactions with the Company during the course of its business operations for a reasonable period of time for inspection and verification.

a. 閣下可填妥本公司的會員申請表格可於Pet Line商店索取/電郵 info@petline.com本公司的客戶服務主任，要求查閱閣下的個人資料。

b. 根據《個人資料（私隱）條例》（《私隱條例》）第19(1) 條的規定，本公司將於收到閣下要求起計40日內回覆閣下。

c. 根據《私隱條例》第28條，本公司可就遵從閣下查閱資料的要求而收取合理費用。假如閣下只是確定閣下的個人資料及／或作出合理更正，本公司可豁免有關收費。

You have the right to ask the company to correct or update the personal data you provide to us. To do this, you must submit a request in writing, together with the correct information, to the Customer Service Officer of the company at info@petline.com.hk. Pursuant to Section 23 of the Privacy Ordinance, the Company will correct your personal data within 40 days of receiving your request without charge.

All personal data provided by you will be stored in our customer service system and will only be accessible to authorized personnel.

Enquiries and Complaints If you have any enquiries or complaints about the privacy policy and/or practices of the Company’s personal data, please contact our Customer Service Officer at info@petline.com.hk.